Direct Line

Started in 1985, Direct Line became the first UK insurance company to use the telephone as its main channel of communication. It provides motor, home, travel and pet insurance cover direct to customers by phone or on-line. Direct Line is part of RBS Insurance, the number one car and home insurer in the UK and is wholly owned by the Royal Bank of Scotland Group

Direct Line has grown its Italian presence to more than 900,000 customers since its services first became available in Italy in 2002. The company sought a claims system that could align with its changing business needs and core values that include excellence, enthusiasm and transparency for a single purpose: customer satisfaction. Direct Line Italy selected Guidewire ClaimCenter as the best fit to meet its operational and customer service needs. 

“We selected Guidewire ClaimCenter to help us manage our business growth in the coming years, and we believe that it will help us do that effectively. ClaimCenter will enable us to extend our capabilities to support growth, give us new opportunities for operational efficiency, and will enable us to continue providing excellent customer service.”

– Jamie Brown, Chief Executive Officer, Direct Line Italy

“ClaimCenter is built on a modern technology platform and is fully compliant with our IT architecture and standards. It is capable of easily integrating with our other applications and services through several types of interfaces. With ClaimCenter, we are taking a significant step on our IT roadmap with regards to reviewing and modernizing our suite of applications.”

– Farhad Sabzevari, Director of Information Technology, Direct Line Italy